Got gift basket questions?We've got the answers!

1. How do I place an order with Gifted Baskets?
   You may place your order online 24 hours a day/7 days a week. Our shopping cart is safe and secure, when you enter our secure server you can safely enter your credit card information. If ordering online makes you uncomfortable you are welcome to call us Toll Free 877-647-4401 or you may print out the fax order form and fax it to 919-739-6186. We will confirm receipt of your online or faxed order via email.
    
   If you have any questions regarding your order please email: .
   
   
2. Can I pay with a credit card?
   Yes! We accept American Express, Visa, MasterCard and Discover.
   
   
3. When is my credit card charged?
   Your credit card is charged when we have received and reviewed your order. We will not ship
   your gift selection until payment has been confirmed.
   
   
4. Will you send me a receipt?
   We do not send receipts for online purchases. You will be instructed to print out the final page of your order to use as your receipt. If you place your order by fax, please retain a copy of the fax order form as your invoice/receipt. If you place your order by phone we will fax or mail you a receipt.
   
   
5. Can I include my own message on the gift card?
   Of course! Your message will be handwritten on the gift card. You will be asked for this information during the ordering process. Please limit your message to 200 characters or less.
   
   
6. Do you deliver?
   Yes, we offer local delivery to limited areas. Please call 877-647-4401 for more information.
   
   
7. When will my order be shipped?
   Please read our Shipping Policy for more detailed information.
   You will receive an email with tracking information when your gift has been shipped.
   
   In general, orders received by 12noon EST/9am PST Mon-Fri will usually be shipped that day.
   Orders received after 12noon EST/9am PST, on weekends and holidays will be shipped the following business day.
   Please note there is no UPS Service on weekends and holidays.
   
   
8. Help! I accidentally made an error when I entered the delivery address on my order.
   Can I change it?
   That depends on whether or not your basket has been delivered or shipped yet. Once your basket has been shipped, we can't change the address or cancel the order. If we are delivering your basket within the local delivery area, we MAY be able to change it if your delivery hasn't gone out yet. However, we are not responsible for any typographical errors on your part, so please remember to review your order a few times before placing it in order to avoid such confusion. IF you discover that you have made such an error, contact us immediately.
   
   
9. Can I send a gift to patient in a hospital?
   No, we do not accept orders for gifts to be shipped to patients in hospitals as we cannot guarantee that your recipient will receive the gift before being discharged. We recommend that you send your gift selection to the recipient's home address or to a close family member or friend.  We do offer limited hand delivery for gift baskets going some hospitals, please call for details. 
   
   
10. I live nearby. Do you have a "real store" where I can come see your gift baskets?
    Gifted Baskets is strictly an online and telephone order gift basket store. However, if you are a business and would like to schedule an appointment to discuss your corporate gifting needs, we will gladly work with your schedule to determine a time where we can discuss what we can offer your company.
    
    
11. Do you deliver overseas?
    Yes. We are located in a town with a huge military influence, so we know how important it is to be able to send gifts to friends and relatives overseas. For this reason, we offer overseas shipping. However, it does take more time than U.S. shipping does, so please consider this when placing your order to allow for delivery time.
    
    
12. Do you only sell non-alcoholic wines in your gift baskets?
    Yes. Selling alcohol is a tricky business, and there are more rules and regulations governing interstate shipping of alcohol than could possibly be discussed here. Suffice it to say that for simplicity's sake, as well as out of consideration for those who do not drink alcohol, we only sell non-alcoholic wine in our gift baskets.
    
    
13. What else do I need to know (chocolate, taxes)?
    During warm weather months we will replace chocolate products in your gift selection with various chocolate flavored items (brownies, fudge, cookies) that will not melt! North Carolina Sales Tax will be added to your purchase, if applicable.
    
    
14. How much notice do you need during peak holiday seasons?
    Most orders will be completed in a few days or less. At Christmas time shipping windows become more critical as the holiday approaches. A holiday shipping schedule will be posted under Holiday Baskets during the month of December. Please email us if have any questions regarding your holiday order.